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  • [LOGIN] can't log in
  • [LOGINORDER] cant log in from LL
  • [NEEDLINK] cant find download link
  • [SYSINFO] no system info
  • [ZOOMVERSION] camera not in zoom menu
  • [ZOOMAV] Windows: camera not in zoom menu
  • [ZOOMBLACK] in Windows, LL goes Black
  • [OSNOTSUPPORTED] no OS support
  • [ZOOMNOCAM] Mac: no-camera-in-zoom troubleshooting
  • [CAMINUSE]
  • []AUTOMATED RESPONSES OPTIONS
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[ZOOMVERSION] camera not in zoom menu

Cause: could be a million things, from failed installation to ??? but zoom version is usual problem.

Hi,

We are sorry Zoom and LoomieLive are not cooperating. Which version of Zoom are you using? We need Zoom 5.2 or newer. Upgrading to latest Zoom version might solve it.

There is also a test we like to do outside of Zoom to see if the camera is properly installed, described here: https://apps.loomai.com/loomielive/installation-and-setup#verifying-the-virtual-camera

Let me know, and we'll try other things if needed,

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Last updated 4 years ago

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