> For the complete documentation index, see [llms.txt](https://loom-ai.gitbook.io/zendesk-answers/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://loom-ai.gitbook.io/zendesk-answers/zoomversion-camera-not-in-zoom-menu.md).

# \[ZOOMVERSION] camera not in zoom menu

**Cause:** could be a million things, from failed installation to ??? but zoom version is usual problem.

Hi,

We are sorry Zoom and LoomieLive are not cooperating. Which version of Zoom are you using? We need Zoom 5.2 or newer. Upgrading to latest Zoom version might solve it. 

There is also a test we like to do outside of Zoom to see if the camera is properly installed, described here: <https://apps.loomai.com/loomielive/installation-and-setup#verifying-the-virtual-camera>

Let me know, and we'll try other things if needed,