Overview
These are readymade answers for common LoomieLive and Loomie problems reported as tickets in Zendesk. It's like a FAQ with pastable polite customizable content.
TAGS:
Each Q/A also has a TAG
in its title. While buffing the response, please add its TAG
to the ticket's tag area on the left, for later analytics or product recalls.
IMPORTANT: Zendesk's search is irritatingly case sensitive. We're standardizing on tags being ALLCAPS.
NEEDINFO
:
Sometimes we can't answer right away and instead ask for more information. Tag the ticket with NEEDINFO
so long as it is in this state -- sometimes the customer never writes back, or solves their own problem, and this will help in a periodic scrub of unfinished tickets.
404 Notfound
:
Finally, if you don't find a readymade answer here, please create a new page with the question and your response, and give it (and the ticket) a fresh TAG
.
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